Children's Services

SEGUIN SERVICES INCORPORATED

CHILDREN’S FOSTER CARE

ADOPTION COMPLAINT PROCEDURES

Purpose:

To provide a structured method for resolving problems, complaints or disputes which arise during the course of any adoption proceeding.

Procedures:

1. At the point a problem or dispute occurs, the following procedures shall be followed:

Contact the Vice-President of Children’s Foster Care or their designee, all dispute shall be resolved at the lowest level possible without restricting the complainant’s right to appeal any decision following the Agency’s chain of command and including appeal to the Board of Directors.

The initial complaint will be responded to within 2 business days and ever effort will be made for prompt resolution. In most circumstances the resolution should be reached within 10 days.

The Agency will keep a written record of all complaints received and shall report all complaints and resolutions in writing to the regional licensing office within 10 days.

All complaints and the resolution of such complaints shall be reported to the Program Committee of the Board of Directors at their next meeting.

Any retaliation against the person making the complaint is prohibited.

2. The agency complaint policy and procedure will be filed with

the Department of Children and Family Services office of the

Regional Licensing Administrator by February 15, 2006.

3. The agency policy and procedure shall be provided in writing to

all prospective adoption clients, and receipt of a copy of the

agency’s policy and procedures shall be signed and dated by

the client and witnesses, a copy shall be maintained in the

client’s file.

4. The complaint procedure shall be posted on the agency

website, along with its license number. Seguin Service's

license number is 223750

Procedure Effective: 2/15/06

Annual Report for Illinois Licensed Adoption Agencies

Procedures Approved by:
Gerald Birkhahn-Rommelfanger, VP - Children’s Foster Care